If you only want to remove a specific uploaded health record — without deleting your whole account — you can do that yourself anytime from Profile → Health Documents in the app.
What gets deleted
Your name, email address, and mobile number (permanently anonymized so they can no longer identify you, and freed up for a new registration).
Login access to your account.
Saved home address, search radius, emergency contact, and other profile details.
Uploaded medical documents/photos not already attached to a completed appointment record (see retained data below).
What we keep, and why
Completed appointment history, chat messages exchanged during a consultation, and payment/settlement records — kept because they're also part of the treating doctor's medical record and our payout audit trail, and because Indian accounting law requires financial records to be retained for several years (typically up to 8 years under the Companies Act, 2013).
Any data we're legally required to keep for an ongoing dispute, complaint investigation, or regulatory request.